BONUS 1:
THE CSM HIRING KIT
Everything you need in order to take your first step toward hiring a Client Services Manager that can help you create an exceptional experience for your clients. Includes:
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CSM Job Description
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Sample Compensation Plan
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Priorities/Responsibilities Checklist
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Hiring Questions & Professional Attributes
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Clients & Customers Explainer
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And More!
BONUS 2:
VIDEO COMPANION SERIES
A chapter-by-chapter video companion series where the author talks you through each concept presented in greater detail:
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Specific Examples To Go With the Chapters
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Additional Trainings Around the Big Ideas
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Stories From Mike's Experiences
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Breakdowns of the Illustrations
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And More!